Privacy Policy

Last Updated: September 6, 2026

Xyjax Digital Media respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how Xyjax Digital Media collects, uses, discloses, stores and protects personal information when you visit xyjax.com, communicate with us, or engage us for services.

Xyjax Digital Media is a sole proprietorship based in Edmonton, Alberta, Canada.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

your name;
email address;
telephone number;
business or organization information;
information contained in correspondence with us;
information you provide when asking about a project or service; and
other information reasonably necessary to provide services you request.

Please do not provide sensitive personal information that is not necessary for your inquiry or our services.

Information Collected Automatically

When you visit xyjax.com, our website, hosting infrastructure and service providers may automatically process limited technical information, such as:

Internet Protocol (IP) address;
browser and device information;
operating system;
pages or resources requested;
referring pages or websites;
date and time information;
server and security logs; and
other technical information necessary to operate, secure and maintain the website.

We may also maintain aggregate information about website activity, such as the number of times particular links are used.

2. Google Analytics

Xyjax Digital Media uses Google Analytics to help us understand how visitors use xyjax.com and to improve the website and our services.

Google Analytics may collect information such as:

pages viewed and interactions with the website;
session and usage information;
approximate geographic location;
browser and device information;
referral information; and
identifiers stored through cookies or similar technologies.

Google Analytics uses cookies and other technologies to distinguish visitors and sessions. Information collected through Google Analytics may be processed by Google in accordance with Google’s own privacy practices.

Where consent is required, analytics cookies and related technologies will be controlled through our website’s cookie consent system. Visitors may accept or reject non-essential cookies and may change their preferences where the consent controls permit.

Xyjax Digital Media does not intentionally send information such as your name or email address to Google Analytics.

3. Cookies and Similar Technologies

Xyjax Digital Media uses cookies and similar technologies for purposes that may include:

essential website operation;
security and technical functionality;
remembering visitor preferences, including cookie choices; and
website analytics.

Some cookies are necessary for the website to function properly. Other cookies, including analytics cookies, may be optional.

Where required by applicable law, non-essential cookies will not be used without the visitor’s consent. Visitors will be provided with controls to accept or reject applicable categories of non-essential cookies and to manage their preferences.

Your browser may also allow you to block or delete cookies. Blocking some essential cookies may affect website functionality.

4. How We Use Personal Information

Xyjax Digital Media may use personal information to:

respond to inquiries and communicate with you;
evaluate potential projects or business relationships;
provide, administer and improve our services;
manage client and business relationships;
operate, maintain, secure and improve our website and technology systems;
understand general website usage;
process or facilitate payments where applicable;
maintain appropriate business, accounting and legal records;
detect or prevent misuse, security incidents or fraud;
comply with legal and regulatory requirements; and
carry out other purposes disclosed to you when information is collected.

We seek to limit the collection, use and disclosure of personal information to purposes that are reasonable and appropriate in the circumstances.

5. Legal Bases for Processing

Where applicable privacy law requires a legal basis for processing personal information, Xyjax Digital Media may rely on one or more of the following:

Consent: where you have given consent for a particular use, such as certain cookies or communications.
Contract: where processing is necessary to provide services you have requested, take steps at your request before entering into a contract, or perform a contract with you.
Legitimate interests: where processing is reasonably necessary for legitimate business purposes, such as responding to inquiries, operating and securing our website, improving services and managing business relationships, provided those interests are not overridden by applicable privacy rights.
Legal obligations: where processing is necessary to comply with applicable law, regulatory requirements or lawful requests.
Other lawful grounds: where another basis for processing is permitted under applicable law.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal or contractual restrictions and reasonable notice.

6. Email and Other Communications

If you contact Xyjax Digital Media by email, telephone or another communication method, we may retain your contact information and correspondence as reasonably necessary to respond to your inquiry, provide services, maintain appropriate business records and meet legal obligations.

Xyjax Digital Media does not sell email addresses or other personal contact information to third parties.

Where Xyjax Digital Media sends commercial electronic communications, we seek to comply with applicable consent, identification and unsubscribe requirements.

7. Payments

Xyjax Digital Media may use third-party payment processors to process payments for services.

When a third-party payment processor is used, payment information may be provided directly to that provider and processed according to its terms and privacy practices.

Xyjax Digital Media does not intend to directly store complete payment card numbers processed through third-party payment services.

The payment provider may collect information necessary to process the transaction, prevent fraud, comply with financial regulations and provide its services.

8. Service Providers

Xyjax Digital Media uses third-party service providers to support business operations. These may include providers of:

website hosting and infrastructure;
email delivery and communications;
analytics;
data storage and backup;
payment processing;
scheduling or business administration tools; and
other technical or professional services.

These providers may process information on our behalf or, in some circumstances, as independent organizations responsible for their own privacy practices.

We seek to use service providers appropriate to the nature of the information and services involved.

9. International Processing and Transfers

Xyjax Digital Media is based in Canada. Our service providers may operate systems or process information in Canada, the United States or other countries.

As a result, personal information may be transferred to, processed or stored in a jurisdiction other than the one in which you live. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, national security authorities or other government bodies where permitted by law.

Where applicable law requires particular safeguards for international transfers of personal information, Xyjax Digital Media will take reasonable steps to use appropriate safeguards or transfer mechanisms.

10. Disclosure of Personal Information

Xyjax Digital Media may disclose personal information:

to service providers performing functions on our behalf;
when reasonably necessary to provide services requested by a client;
to payment or other transaction providers where applicable;
with your consent or at your direction;
where required or permitted by applicable law;
in connection with a legal claim or proceeding;
where reasonably necessary to investigate or prevent fraud, misuse or security threats; or
where reasonably necessary to protect the rights, property or safety of Xyjax Digital Media, our clients, website visitors or others.

We do not disclose personal information for unrelated purposes without consent unless otherwise permitted or required by law.

11. Sale of Personal Information and Advertising

Xyjax Digital Media does not currently sell personal information.

Xyjax Digital Media does not currently use personal information collected through xyjax.com for cross-context behavioural advertising or use advertising pixels for the purpose of tracking visitors across unrelated websites.

If these practices materially change, this Privacy Policy and our consent practices will be updated as appropriate.

12. Information Security

Xyjax Digital Media uses reasonable administrative, technical and organizational safeguards appropriate to the nature and sensitivity of personal information under our control.

These measures are intended to protect information against risks such as unauthorized access, loss, misuse, disclosure, alteration or destruction.

No method of transmission over the Internet and no electronic storage or security system can guarantee absolute security.

13. Retention and Deletion

Xyjax Digital Media retains personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable business, accounting, contractual, legal and regulatory requirements.

Different categories of information may therefore have different retention periods.

When personal information is no longer reasonably required, we take appropriate steps to securely delete, destroy or anonymize it, subject to applicable legal requirements and technical limitations such as routine backup systems.

Third-party providers may maintain information according to their own applicable retention requirements and policies.

14. Your Privacy Rights

Depending on where you live and the laws applicable to the processing of your information, you may have rights that include:

requesting access to personal information held about you;
requesting correction of inaccurate or incomplete information;
requesting deletion of personal information;
requesting restriction of certain processing;
objecting to certain processing;
withdrawing consent where processing is based on consent;
requesting portability of certain information, where applicable;
obtaining information about how your personal information has been used or disclosed; and
making a complaint about the handling of your personal information.

Not every right applies in every jurisdiction or circumstance. Certain rights may be subject to legal exceptions, identity verification requirements or other limitations.

Xyjax Digital Media will respond to valid privacy requests in accordance with applicable law.

If you believe your privacy rights have not been respected, you may also have the right to make a complaint to the privacy or data protection authority responsible for your jurisdiction.

15. Privacy Rights of International Visitors

Xyjax Digital Media is located in Alberta, Canada, but xyjax.com may be accessed by visitors in other countries.

Privacy and data protection rights vary by jurisdiction. Where privacy legislation applicable to Xyjax Digital Media provides additional rights or obligations beyond those described in this Privacy Policy, we will seek to handle personal information in accordance with those applicable requirements.

Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be limited under applicable privacy or data protection legislation.

16. Third-Party Websites and Services

Xyjax Digital Media’s website may contain links to websites, platforms or services operated by other organizations.

We are not responsible for the privacy, security or content practices of third-party websites or services that we do not control. Their collection and use of personal information are governed by their own policies and practices.

We encourage visitors to review the privacy information provided by third parties before providing personal information to them.

17. Children’s Privacy

Xyjax Digital Media’s business services and website are intended for businesses and adults and are not directed toward children.

We do not knowingly seek to collect personal information from children through xyjax.com. If you believe a child has provided personal information to us inappropriately, please contact the Privacy Officer.

18. Changes to This Privacy Policy

Xyjax Digital Media may update this Privacy Policy when our business practices, website technologies, services, service providers or legal obligations change.

The current version will be posted on xyjax.com and will identify the date of the most recent update.

Material changes may be communicated through additional means where appropriate or required by applicable law.

19. Contact and Privacy Officer

Xyjax Digital Media has designated the following person to receive privacy inquiries, requests and complaints:

Privacy Officer: Margaret Howe
Xyjax Digital Media
Edmonton, Alberta, Canada
Email: meg@xyjax.com
Telephone: 780-436-3351

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about how Xyjax Digital Media handles personal information, please contact the Privacy Officer using the information above.